Type Full-time, seasonal in Toronto (November start). Full-time year-round in Ottawa (October start).

Pay Starting at $25.00/hour plus perks

Saunoa is looking for an organized, grounded and proactive Operations Manager to lead daily floating sauna operations on the waterfront in Toronto and Ottawa. In this role you oversee a passionate team of 5 to 8 Sauna Hosts, manage site logistics, handle scheduling and inventory, and keep our hot-and-cold contrast therapy experience running at the highest standard of hospitality, warmth and safety.

Key Responsibilities

Team Leadership and Support

Lead, mentor and schedule a team of 5 to 8 Sauna Hosts. Run hiring, onboarding and performance reviews, and build a supportive, accountable team culture.

Scheduling and Payroll

Build weekly rosters that balance the morning shift (6:30 AM to 2:30 PM) and the evening shift (2:15 PM to 10:15 PM), track hours, arrange shift coverage, and process bi-weekly payroll reports.

In office Shifts

Work a minimum of three shifts per week on site.

Inventory and Supplies

Monitor, order and manage stock of essential oils, firewood and heating materials, towels, cleaning supplies and guest amenities so nothing runs short.

Facility Oversight

Keep daily opening and closing procedures, temperature controls, sanitation standards and maintenance running smoothly across the sauna and cold plunge units.

Guest Care Escalation

Act as the primary point of contact for complex guest inquiries, feedback and site incidents,



holding to Saunoa's values of community and wellness.

Tech and Admin

Keep operations, team communication and task checklists organized in our internal tools, Connecteam, Periode and GSuite.

Requirements

Experience

One to two or more years of supervisory or managerial experience in hospitality, wellness, physical recreation or customer service.

Administrative Skills

Proven ability to manage shift scheduling, basic payroll administration, and inventory and vendor orders.

Physical Ability

Comfortable working on site in varying outdoor temperatures (hot sauna and cold environments), standing for extended periods, and lifting up to 20 lbs.

Schedule Flexibility

Available across mornings, evenings and weekends to oversee operations during peak guest traffic.

Certifications

CPR/AED with First Aid, which can be obtained during onboarding.

Shifts

Morning Shift

6:30 AM to 2:30 PM, Monday through Sunday.

Evening Shift

2:15 PM to 10:15 PM, Monday through Sunday.

On-Site Minimum

At least three shifts per week on site, covering mornings, evenings and weekends during peak guest traffic.

Season

Seasonal in Toronto starting in November. Full-time year-round in Ottawa starting in October.

Compensation and Perks

Starting Wage

$25.00 per hour, with room for growth based on performance metrics and reviews.

Unlimited standby access to floating sauna sessions

Discounts

Family and friends discounts, plus retail discounts.

Development

Leadership training and paid team connection events.

📌 Operations Manager (Ahuntsic)
🏢 Saunoa
📍 Ahuntsic