Coordinate patient support services for Cencora's Innomar Strategies business in Canada, using case documentation and service workflow monitoring. This full time role supports timely resolutions.

The Program Coordinator supports patient and provider support and pharmaceutical commercialization services. You will coordinate customer requests, maintain accurate records, and collaborate with stakeholders, partners, and service providers. The work also includes monitoring queues, maintaining data integrity, escalating complex issues, and supporting workflow improvements.

Key Responsibilities:

- Coordinate patient and customer support requests
- Support case intake, documentation, and follow-through
- Monitor workflows, queues, and transaction quality




- Collaborate with stakeholders and service providers
- Escalate complex issues and unresolved exceptions

Requirements:

- High School Diploma, GED, or equivalent experience
- Two or more years in customer operations or related services
- Experience in patient support, case coordination, or service operations
- Certification in customer service or healthcare administration preferred
- Certification in patient access or scheduling systems preferred

Support Cencora's patient services through accurate coordination, stakeholder collaboration, workflow monitoring, and timely issue escalation.

📌 Patient Support Program Coordinator (Ottawa)
🏢 Cencora
📍 Ottawa