Turn product performance data into actionable recommendations at Porter Airlines, using SQL, dashboards, and digital analytics in Toronto. As a CX Intelligence Analyst, you will examine product KPIs and customer behaviour to support prioritization, roadmap decisions, and experience improvements. The role partners with Product squads and cross-functional stakeholders, using tools such as Google Analytics, Mixpanel, Qualtrics, and Medallia. You will also help validate tracking and maintain reporting integrity. Key Responsibilities:
Partner with Product squads on product KPI analysis Identify trends, friction points, and behavioural patterns Query analytical datasets using SQL Validate tracking, tagging, and imperfect datasets Maintain data quality across platforms and reporting Requirements:
One to three years in analytics or insights roles Foundational knowledge of Google Analytics Ability to connect data with customer outcomes Experience with business intelligence or visualization platforms Comfort collaborating across departments and stakeholder levels Use product analytics, data validation, and structured storytelling to support sharper decisions for Porter Airlines’ digital products.