Position: IT Support Analyst
Location: Toronto, Ontario. Primarily onsite, typically four days per week in the office. Five days onsite during approximately the first month for onboarding and training.
Structure: Permanent, full-time.
Start Date: As soon as available; ideally before year-end 2026.
Compensation: CAD $70,000–$90,000 base salary. Additional compensation and benefits details to be confirmed.

Overview: CorGTA is supporting an established mining organization in identifying an experienced IT Support Analyst. Reporting to the IT Service Delivery Manager, you will provide first- and second-level technical support, help employees use technology effectively and contribute to endpoint management and service improvements. This chance is well suited to someone who enjoys helping users, takes pride in customer service and wants to develop their technical support and ServiceNow administration capabilities.

Key Responsibilities:

- Provide first- and second-level support through phone, email, Microsoft Teams, walk-ups and the IT service portal.

- Troubleshoot hardware, software, Windows 11, Microsoft 365, mobile device and connectivity issues.

- Configure, deploy and support laptops, mobile devices, peripherals and collaboration tools.

- Coordinate employee onboarding and offboarding, including account provisioning, device setup and technology orientation.

- Support Microsoft Intune device enrollment, compliance policies and application deployment.

- Deploy software and updates using tools such as Intune and PDQ.

- Troubleshoot boardroom and meeting-room technology, test equipment and coordinate with external support partners when required.

- Maintain accurate IT asset inventories, equipment records and support documentation.

- Record incidents, requests, procedures and solutions within ServiceNow.





- Develop ServiceNow configuration and administration capabilities to support the team’s ongoing needs.

- Contribute to IT projects, technology rollouts and improvements to the employee support experience.

Required Skills & Experience:

- Minimum four years of experience in IT support, service desk or desktop support roles.

- Strong working knowledge of Windows 11 and Microsoft 365.

- Hands-on experience with Microsoft Intune, ServiceNow and software deployment tools such as PDQ.

- Experience with employee onboarding, account provisioning and device deployment.

- Experience supporting mobile devices, endpoints and collaboration technology.

- Strong troubleshooting, analytical and problem-solving skills.

- Excellent communication and customer service skills, with a genuine interest in helping users.

- Strong documentation, record-keeping and organizational skills.

- Ability to manage competing priorities and work effectively with internal teams and external partners.

- Availability to meet the Toronto onsite requirements.

- Boardroom technology support and ServiceNow configuration or administration experience are assets.

- Working knowledge of networking and network cabling is an asset.

- Mining or distributed-site support experience is beneficial but not mandatory.

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CorGTA is an equal opportunity employer. Please apply with an updated resume and ensure the required skills you are able to speak to for this position are included.

At times, CorGTA or its client partners may utilize AI tools to assist with the hiring processes.

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For more roles like this, please go to www.corgta.com/find-a-job/

📌 IT Support Analyst (Toronto)
🏢 CorGTA
📍 Toronto