Serve Meritain Health members remotely through telephone, internet, and written correspondence while addressing routine claims and benefits inquiries. This full-time role requires clear communication.

Meritain Health, an Aetna and CVS Health affiliate, seeks Senior Customer Service Representatives for permanent work-from-home positions. You will handle member and provider questions about claims status, benefits, eligibility, and PPO participation. The work emphasizes service discipline, solutions, teamwork, and Aetna Core Values.

Key Responsibilities:

- Handle incoming member and provider calls
- Address routine customer service inquiries
- Explain claims status, benefits, and eligibility
- Support questions about PPO participation
- Meet or exceed department performance metrics

Requirements:

- One or more years of customer service experience
- Experience working in a metric-based environment
- Proficiency with the full Microsoft Applications suite
- Solid multitasking and communication abilities
- High school diploma, GED, or equivalent experience

Apply customer service, communication, and problem-solving skills while supporting Meritain Health members and providers remotely.

📌 Remote Senior Customer Service Representative (Winnipeg)
🏢 Kenyan Edu
📍 Winnipeg