Job Overview and What We Offer YouWe're looking for a customer-focused Help Desk Analyst to join our IT team at our Head Office for a 6-month contract. In this role, you'll be the first line of support for end-user IT issues, ranging from basic troubleshooting to configuring endpoints and supporting cloud services. You'll play a key role in ensuring our teammates across the business stay connected and productive by providing timely, courteous, and effective technical support.This is a hands-on role in a rapid-paced environment, ideal for someone who enjoys solving problems, working with technology, and helping others.When you join Team Noble, success is in store for you too. So ask yourself: Are you Team Noble?This posting is for an existing vacancy.How you Contribute to Noble's SuccessRespond to, triage, and resolve incoming IT support tickets via our ticketing system (BMC FootPrints)Provide end-user support for:Windows endpoints (setup, imaging, and reconfiguration)O365 applications (Outlook, Teams, OneDrive, SharePoint, etc)Network connectivity (basic LAN/WAN troubleshooting)Mobile devices (iOS/Android)Printers (HP, Ricoh, Zebra)RF mobile workstationsAssist users with login/access issues tied to Active DirectorySupport common remote work technologies including virtual desktop environments (Citrix, RDP)Monitor and review escalated email security threats via Proofpoint, working with internal teams to identify false positives or malicious contentMaintain accurate ticket documentation and escalated email security threats via Proofpoint, working with internal teams to identify false positives or malicious contentParticipate in a rotating after-hours/on-call support scheduleProvide excellent customer service through strong communication, follow-up,



and professionalismOther duties as assignedMust Haves and Nice to HavesMust HavesCompletion of university degree or college diploma in a related field3+ years of hands-on IT support or help desk experienceStrong customer service and interpersonal communication skillsWorking knowledge of Windows OS, desktop hardware, and endpoint imaging/configurationSolid understanding of Microsoft 365 tools (especially Outlook, Teams, SharePoint)Basic networking knowledge (IP addressing, DNS, DHCP, VPN)Experience supporting mobile devices and common printing issuesFamiliarity with Active Directory user account managementAbility to prioritize and manage multiple tasks in a dynamic environmentNice to HavesExperience with BMC FootPrints or similar ticketing platformsM365 Fundamentals certificationExposure to email security tools (e.G., Proofpoint, Abnormal)Understanding of endpoint security and antivirus tools (Sophos, Sentinal One)Familiarity with RF handheld devices and warehouse technologyWho We AreFrom our beginning as a plumbing supplier, Noble has grown to serve the trade in HVAC, Hydronics, Industrial, and Fire Protection. From construction through to maintenance and renovation, we offer an incredible assortment of leading brands.While we've grown and continue to expand, one thing about Noble that hasn't changed is our commitment to delivering the best service in our industry.Today, we still judge our success by our customers' successes. That's why our teammates are passionate about providing exceptional customer experiences and delivering the best value-added service in the business.When you join Team Noble, success is in store for you, too!As a Noble teammate you have the opportunity to develop the knowledge and skills consistent with our business. We provide the resources, training, and opportunities to thrive.We value diversity and strive to make everyone feel included and respected. Noble is proud to be an Equal Opportunity Employer. We are committed to the principles and practices of employment equity, and encourage all qualified individuals, including women, persons with disabilities, visible minorities, and Indigenous Peoples to apply for our career opportunities.

📌 Help Desk Analyst (6-Month Contract) (Vaughan)
🏢 Noble
📍 Vaughan