Coordinate laboratory customer service for Canadian Blood Services in Brampton, Ontario, using communication, organization, and detailed report processing skills.

This regular full time Customer Service Coordinator supports the Testing team and its laboratory operations. You will respond to hospitals, laboratories, and pharmaceutical clients across Canada. The work includes coordinating inquiries, preparing reports, and supporting internal customer functions under laboratory management direction.

Key Responsibilities:

• Respond to laboratory service inquiries from clients across Canada
• Coordinate inquiry responses with laboratory personnel
• Process accurate,
  
  
  
  complete laboratory reports and medical sign-offs
• Manage routine and urgent communications through multiple channels
• Provide backup for assigned administrative functions

Requirements:

• Post-secondary education in a relevant discipline
• Three years of customer service or public-facing experience
• Healthcare or laboratory experience is an asset
• Advanced MS Office computer literacy is an asset
• SAP knowledge is an asset

Apply your customer service, laboratory communication, and report coordination strengths within Canadian Blood Services’ Testing team.