Job Details

Posting Details

- Posted on November 10, 2026

Locations

Showing 1 location

Onboard Train - Vancouver | Vancouver, BC V6A, CAN

- Onboard
- Full-Time
- Requisition #: ONBOA003117

Description

Armstrong Collective is the parent company of Rocky Mountaineer and Canyon Spirit, creating unforgettable rail journeys through some of the most breathtaking landscapes in Western Canada and the American Southwest. Guided by our values, Create Meaningful Moments, Be One Team, and Achieve Extraordinary Outcomes, we show up every day with pride, ownership, and a shared commitment to excellence. We work hard, support one another, embrace new possibilities, and celebrate growth, all in a respectful and inclusive environment where integrity, collaboration, and passion for the guest experience lead the way.

Important Timeline

We are currently reviewing applications and will begin contacting selected candidates by January. Candidates moving forward in the recruitment process may be invited to participate in additional interview stages between November and February. Successful candidates are expected to begin their roles in March. Please keep an eye on your email, including your junk/spam folder, for updates regarding your application.

Role Overview

Reporting to the Guest Services Manager , the Onboard Host delivers exceptional onboard hospitality that creates memorable guest experiences. Through outstanding service, engaging storytelling, and a commitment to safety, the Onboard Host brings the Rocky Mountaineer experience to life while building positive relationships with guests and colleagues. This role demonstrates personal accountability, continuous learning, collaboration, and a passion for service excellence.





This role is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in significant incident affecting the health and safety of team members, guests, the public, property or the environment.

Key Responsibilities

Guest Experience & Hospitality

- Deliver a welcoming, skilled, and personalized experience that makes guests feel valued throughout their journey.
- Anticipate guest needs, proactively build rapport, and create meaningful interactions that exceed expectations.
- Resolve guest concerns with empathy, sound judgment, and timely solutions.
- Prepare and deliver meal, beverage, and snack service in accordance with established SilverLeaf and GoldLeaf standards.
- Prepare railcars for service, including galley setup, stocking amenities, and cart preparation.
- Maintain cleanliness and presentation standards for railcars, galleys, and washrooms throughout the trip.
- Complete merchandise transactions and inventory reconciliation in accordance with operating procedures.

Storytelling & Guest Engagement

- Deliver engaging, accurate, and consistent storytelling that highlights the route, history, culture, and points of interest.
- Communicate confidently with diverse groups of up to 72 guests,



adapting style and approach to enhance engagement.
- Represent Rocky Mountaineer professionally, creating memorable experiences that strengthen guests' connection to the journey.

Team Collaboration & Communication

- Build strong working relationships through respectful communication, trust, and teamwork.
- Collaborate effectively with onboard colleagues to deliver a seamless guest experience.
- Share information proactively and communicate guest needs, operational issues, and service opportunities with appropriate team members.
- Contribute to an inclusive, supportive, and team-oriented environment while remaining adaptable to changing priorities.

Safety & Operational Excellence

- Follow all railway regulations, onboard safety procedures, and company policies.
- Maintain situational awareness and take personal responsibility for the safety and well-being of guests and colleagues.
- Identify, address, and report hazards, incidents, or operational concerns in a timely manner.
- Perform duties accurately and consistently while maintaining service and operational standards in a fast-paced environment.

What You Bring

- A passion for creating exceptional guest experiences and meaningful moments.
- Strong interpersonal, communication, and relationship-building skills.
- Ability to build trust and collaborate effectively with a diverse team.
- Professional judgment, accountability, and a positive, solution-focused mindset.
- Adaptability and resilience in a dynamic, fast-paced environment.
- Ability to engage and present information effectively to groups of up to 72 guests.
- Curiosity and openness to new

📌 Onboard Host (Vancouver)
🏢 Canyon Spirit
📍 Vancouver