Buzzword Strategies is hiring a Customer Success Manager to own onboarding, retention, and the full client experience after the sale.
You run a structured 90-day onboarding, set expectations, teach clients how to use the system (including speed-to-lead and CRM follow-up), stay on a regular check-in cadence, and catch cancel-risk early.
Meta fluency is required. You should be able to open Ads Manager, explain a simple strategy in plain English, and diagnose or fix first-line issues quickly. Full-time media buying is not this role. Deeper buying stays with our specialist. You will also partner with our CRM specialist on GoHighLevel.
What you will own
- Client contact after the sale, phone and meetings first
- 90-day onboarding, expectation-setting, and regular check-ins
- Teaching clients how to work leads and use the CRM
- Proactive updates and performance conversations
- First-line Meta issues
- Approved upsells after leadership sign-off
Compensation
- CA$4,000 to CA$5,000 per month (contract)
- 10% of the first month of net-current monthly fee on approved upsells you close
- 3% of monthly fee on accounts you own that stay active past 6 months, paid monthly while they remain
Requirements
- Experience owning client onboarding and retention after the sale
- Can educate clients and work an at-risk account
- Meta fluency as described above
- Call-first, organized, comfortable with CRM tools
- Remote in Canada, overlap with North American business hours
How we work
Phone before email. Slack is our day-to-day channel. Reports to Director of Operations (Acquisition).