Job Summary

As a CSR - Customer Service Representative, you’ll help customers get clear, courteous support by phone and through other service channels. You’ll listen to questions, explain available options, and keep customer information accurate. Your work helps customers resolve concerns and gives colleagues reliable records for follow-up.

Duties

- Respond to customer questions using skilled phone etiquette and clear communication in English.
- Enter and update customer details accurately, document interactions, and follow up on outstanding concerns.
- Analyze customer needs, explain relevant products or services, and identify appropriate opportunities for sales or upselling.
- Support multilingual customers, including Spanish-speaking customers, and coordinate with colleagues when additional assistance is needed.

Requirements

Required: Clear communication,



customer service skills, professional phone etiquette, accurate data entry, and the ability to understand customer needs and maintain organized records are essential to providing dependable support. English proficiency supports clear customer interactions and accurate documentation.

Preferred: Related customer service experience, analysis skills, sales or upselling ability, and multilingual or bilingual communication are valuable strengths. Spanish language skills are especially helpful when assisting Spanish-speaking customers and supporting an inclusive service experience.

Pay: $17.60 per hour

Work Location: In person

📌 CSR - Customer Service Representative (Midland)
🏢 Gas Station Midland
📍 Midland