Job Overview

Bridges Health is seeking a Case Manager, Intake & Client Support to join our organization. This is an entry-level developmental position that combines approximately 50% client intake and administrative coordination with 50% junior case management support.

The successful candidate will often be the first point of contact for employees, employers, insurers and healthcare providers. They will help ensure that each referral begins with a professional, organized and compassionate intake experience while gradually developing their knowledge of disability management, workplace accommodation and return-to-work planning.

General Duties

- Receive new referrals and guide clients through the intake process by telephone, email and digital systems.
- Build rapport with individuals who may be experiencing illness, injury, stress or uncertainty.
- Gather and document accurate information regarding health concerns, treatment, functional abilities, employment and workplace needs.
- Schedule appointments, maintain electronic records and coordinate intake documentation.
- Communicate professionally with employees, employers, healthcare providers and other stakeholders.
- Research medical conditions, treatment approaches, recovery considerations and workplace implications.
- Use a trauma-informed, respectful and non-judgmental approach during intake conversations.
- Protect personal health information and follow established privacy, confidentiality and documentation practices.
- Develop toward managing an appropriate caseload under the guidance of experienced team members

What You Bring

- Education or experience in health studies, health administration, kinesiology, psychology, social services, disability management, occupational health, human resources or a related field.
- Strong telephone communication skills and the ability to develop rapport quickly.
- A professional,



calm and empathetic approach when working with individuals experiencing health or workplace challenges.
- Strong organizational skills and attention to detail.
- Confidence using Microsoft 365 and electronic case-management or recordkeeping systems.
- The ability to gather information, ask thoughtful questions and document conversations clearly.
- Personal accountability, good judgment and a willingness to take initiative.
- Genuine curiosity and an interest in researching health conditions, treatment options, functional limitations and workplace accommodations.
- An interest in developing a career in disability management, return-to-work or case management.

What We Offer

- A developmental pathway into disability and case management.
- Exposure to a wide variety of health conditions, workplaces and return-to-work situations.
- Coaching and support from experienced disability-management professionals.
- Meaningful work that helps people remain at work or return safely following an illness or injury.
- A collaborative environment that values curiosity, sound judgment and continuous learning.

Is this for? You may be early in your career, but you are comfortable speaking with people, learning new systems and taking responsibility for a professional client experience. You recognize that effective intake is more than collecting information. It requires listening carefully, building rapport, asking appropriate questions and helping each individual feel respected and understood.

We encourage candidates to apply even if they do not meet every listed qualification. Preference may be given to applicants with relevant healthcare, disability-management, customer-service, intake or case-coordination experience.

Pay: $25.00-$28.00 per hour

Expected hours: 40.0 per week

Benefits:

- Casual dress
- In office parking

Work Location: Hybrid remote in Saskatoon, SK S7K 0X8

📌 Case Manager, Intake & Client Support (Hudson Bay Industrial)
🏢 Bridges Health Services
📍 Hudson Bay Industrial