Service Advisor

Port Hope Tirecraft, Port Hope ON

Tirecraft Ontario is a proudly Canadian owned and operated expert in tires and automotive services. We are searching for a motivated Service Advisor, are you ready to be the driving force behind exceptional service? Join our team as a Service Advisor and experience the thrill of connecting customers with top-tier automotive solutions. Your passion for problem-solving and customer care will shine as you navigate clients through service needs. Step into a dynamic role where your expertise meets unparalleled service

This is an hourly position with wages ranging from $22.00-$28.00, based on experience.

Helping Canadians Get Ahead

Core Values

- Be the Hero: Go the extra mile, making someone's day, be humble, offering plus ones (+1).
- Be Positive: Passion, pride, dedicated, fun.
- Be Better: Get stuff done, desire to improve, willing to learn, try new things, great ideas, opportunity, insightful, continuous improvement.
- Do the Right Thing: Honest, no BS, team player, customer first. "Everyone Gets Home Secure"

Benefits

- Benefits Package including Health and Dental coverage + more
- Employee Assistance Program (EAP)
- Employee Purchase Program
- Birthday off with pay
- Ministry Certification(s) available




- Future ownership opportunities; Employee Stock Ownership Plan

Responsibilities

- Write up work orders for all sales and service transactions and present to the Technicians.
- Take all "service calls" telephone requests, write up work orders and dispatch Tire Service Tech(s) accordingly.
- Invoice all product and service sales once complete and process payment immediately.
- Handle sales and service at the front counter and on the telephone, with a strong focus on facilitating the best possible customer service.
- Monitor all service activities to ensure work is completed on a "first in - first out" basis and that it is completed in a timely manner.
- Provide Store Manager with assistance/input concerning product selection and inventory levels for the retail shop.
- Complete product adjustments, including manufacturer claim forms, on a timely basis.
- Maintain product and service displays in a marketable and clean appearance.

Qualifications

- Previous experience in a leadership position
- Previous experience in retail and commercial tire/automotive industry an asset
- Valid Driver's License with a clean abstract
- Computer literate

📌 Service Advisor (Port Hope)
🏢 Tirecraft
📍 Port Hope