Lead field services through technical support expertise and team leadership as NTT DATA's hybrid Senior Manager in Victoria, British Columbia. Manage service performance and operational outcomes.This Senior Manager directly supervises a large team of technical support specialists. The position manages field services, supplier relationships, service-level agreements, hiring, performance, training, and development. You will independently guide daily operations while supporting business process improvements and issue escalations.Key Responsibilities:
Manage a large field services team or supplier relationshipEnsure service-level agreements are met across assigned responsibilitiesLead hiring, interviewing, onboarding, training,



and offboardingCoach performance and manage team and individual goalsReport customer feedback and assist with field escalationsRequirements:
Eight to ten years supporting desktop software and hardwareExperience managing teams of more than ten membersFive years of managerial or leadership experiencePractical ITIL knowledge;
ITIL version 4 certification preferredDriver's license, reliable transportation, and business travel availabilityBring field services leadership, ITIL knowledge, and technical support experience to NTT DATA's hybrid Victoria management team.
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📌 Field Services Technical Support Manager (Winnipeg)
🏢 NTT DATA
📍 Winnipeg