Job Summary

The Client Support Specialist helps customers use SaaS products effectively while building trusted relationships and supporting account needs. This role combines responsive service, clear communication, and organized follow-through to resolve questions and coordinate customer requests.

Responsibilities

- Respond to customer questions, investigate issues, and guide users through relevant product features and support steps.
- Maintain customer relationship management records in Salesforce, documenting interactions, account updates, and follow-up actions.
- Coordinate projects and account activities, track requests, and collaborate with internal teams to keep work moving.
- Review customer feedback and account information to identify patterns and share helpful insights with colleagues.
- Your impact: timely,



accurate support helps customers make progress and gives colleagues clear context for follow-up.

Qualifications

Required: Clear communication, customer service, organization, and analysis skills to resolve requests, maintain accurate records, and coordinate account work. Preferred: Experience with project management, customer relationship management, account management, Salesforce, SaaS, marketing, or financial services; related strengths can help you understand customer needs and contribute to effective account support.

Pay: $36,300.00-$75,400.00 per year

Benefits:

- Casual dress
- Flexible schedule

Work Location: On the road

📌 Client Support Specialist (Ottawa)
🏢 Sultan Bhai Holdings
📍 Ottawa