Find and Seek is Vancouver's premium escape room experience: four rooms at 88 W Pender St, rated 4.9 stars, hosting everyone from first-time players to corporate team-building groups of up to 40. We are looking for an Assistant Manager to run the floor with the team, lead shifts, and own the guest experience when they are on.

What you will do:

- Lead shifts as the manager on duty and key holder: open and close the location, run the daily brief, and keep games on schedule across all four rooms.

- Supervise, train, and support game masters and front desk staff. Our leadership standard: inspire and motivate, never boss people around.

- Own the guest experience at the front desk: check-ins, walk-ins, late arrivals, and calm, fast handling of guest issues and escalations.

- Run corporate and large-group events (groups of 8 to 40 across multiple rooms), including staggered starts and room turnover.

- Work the booking system (Bookeo) and point of sale, handle cash and end-of-day reconciliation.

- Hold the reset standard: rooms reset to the checklist between groups, props and set pieces checked, maintenance and prop issues reported the same shift and followed up.

- Support scheduling and shift coverage, and run short check-ins with staff on your shifts.

- Follow and enforce opening, closing, safety,



and incident-reporting procedures.

What you bring:

- Manager, assistant manager, supervisor, or shift-lead experience in hospitality, entertainment, attractions, or retail. This is the core of the role.

- Escape room or live entertainment experience is a solid asset and will be prioritized.

- Front desk, customer service, and point-of-sale experience.

- Weekday availability is required (Monday to Friday), along with evenings and weekends on rotation. Store hours: Mon to Thu 2:00 p.m. to 9:00 p.m., Fri to Sun 11:30 a.m. to 9:00 p.m.

- This is a permanent, full-time role with ongoing weekday shifts. It is not a seasonal or student position.

- No degree required. Experience and leadership carry this application.

- Able to work on site in downtown Vancouver.

Pay: $22.00-$25.00 per hour

Application question(s):

- What is your availability Monday to Friday?
- How many years of supervisory, shift-lead, or management experience do you have?
- Do you have experience working in an escape room or live entertainment venue?
- Are you able to work evenings and weekends on rotation?
- Are you looking for a permanent full-time role, and available to start within two weeks?

Work Location: In person

📌 Assistant Manager, Escape Room (Central Vancouver)
🏢 Find and Seek Puzzle Adventures
📍 Central Vancouver