Ecommerce Customer Support (Toronto)

Ecommerce Customer Support (Toronto)

12 Nov
|
MS2 Bilingual
|
Toronto

12 Nov

MS2 Bilingual

Toronto

About the job Ecommerce Customer Support (Part time)

POSITION:EcommerceCustomerSupportSpecialist

LOCATION:Remote,workingwithaCanadianRetailer

HOURS:EASTERNSTANDARDHOURSWEEKDAYS/WEEKENDSSHIFTS

YouwillworkwithaCanadianRetailerprovidingcustomerswithagreatexperiencethatkeepsthemshopping Youwillworkaspartofateamtohelpcustomersviatelephoneoremail,andtoensureanyissuesareresolvedaccuratelyandquickly.

TheroleisremoteandWFH.Youmusthaveaquietandsuitableworkenvironment.

What you will do in this role

Respondtocustomerinquiriesbyphoneoremailinafriendly,timely,andprofessionalmanner.

- Resolvecustomerissues,frombillingandshippingissuestohelpingcustomersnavigatethewebsite.
- Maintainup-to-datecustomerinformation.




- Researchproductinformationandthewebsitetostayinformedandassistincustomerinteractions.
- Befriendly,professional,andsolution-focusedineverycustomerinteraction.
- Providewardrobesolutionsbyofferingcoordinatingitemsorotherwardrobeessentials.
- Beateamplayerbylookingoutforcolleaguesandhelpingwheneverpossible.
- Performanyotherad-hocdutiesasprescribed.

And your qualifications include

- -Ideallyatleast1yearincustomerserviceroleinretailorecommerce.
- -ProficiencywithMicrosoftOfficeapplications
- -Experiencewithpopulartoolslikeisaplus
- -Awesomeorganizational&interpersonalskills;,especiallyphoneetiquette

📌 Ecommerce Customer Support (Toronto)
🏢 MS2 Bilingual
📍 Toronto

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