Support YMCA BC members in Coquitlam through membership sales, customer service, and fitness-floor assistance in a full time permanent position. Shifts include weekdays, evenings, and weekends.

As a Member Experience Representative, you will create safe, welcoming branch experiences while supporting membership engagement and retention. The work spans the membership desk, fitness floor, and child, family, and youth programming. You will promote programs, answer equipment questions, and deliver YMCA service standards.

Key Responsibilities:

- Promote membership, program sales, and relevant services
- Provide facility tours and fitness-floor orientations
- Meet projected sales targets and support retention calls
- Assist members with equipment and basic exercise inquiries
- Maintain safe, clean, welcoming program areas

Requirements:

- Current Standard First Aid, CPR-C, and AED certification
- Microsoft Office and CRM systems proficiency
- Excellent communication and customer service skills
- Reliable transit access or a vehicle
- Criminal Reference Check and three satisfactory references

Bring membership sales, communication, and fitness-floor support skills to YMCA BC's member experience team in Coquitlam.

📌 Member Experience Sales Representative (Coquitlam)
🏢 YMCA of GREATER VANCOUVER
📍 Coquitlam