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Locations

Showing 1 location

Toronto Corporate Office
Etobicoke, ON M8X 2X3, CAN

- In office
- Operations
- Full-Time
- Requisition #: FACIL007879

Description

Why Meridian?

At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.

Factor us into your next career opportunity. We want you to grow with us and have an experience that's different. This is a place where you can expect the unexpected.

Servicing over 100 branches / departments and more than 1900 employees, the in-office Facilities Coordinator is the first point of contact for all Facilities related incidents, problems, changes or requests from the Meridian group of companies and Meridian's tenants. The Facilities Coordinator is responsible for performing operational support duties of the Facilities Management function through Meridian's ticketing system, providing a friendly and welcoming environment to all guests including registration and issuance of security access passes.

The Facilities Coordinator function is accountable for the general upkeep of Meridian's corporate office by keeping the space aesthetically pleasing and highly functional through regular daily walkthrough inspections and promptly addressing customer requests as they arise.

Having the passion and obsession for delivering Service Excellence is essential for this position, as is having expert verbal and written communication skills and a vast general knowledge of all of Meridian's facilities related equipment and configurations.

Key Responsibilities

- Provide prompt attention and response to Branch,



Corporate Office and Tenant requests including alarms, security, building or landlord issues, etc.
- Engage pre-approved contractors to resolve property issues at both the branches and the Toronto Corporate Office, following defined SOPs and validate work is completed within time and quality expectations and meets or exceeds customer's expectations
- Ensure tickets are distributed or escalated promptly to the correct vendor, landlord for actioning
- Continuously monitor ticket progress to ensure a successful resolution is concluded within defined SLAs, communicating with the ticket owner regularly throughout the process
- Assist in the management of emergency procedures for Corporate Offices and Branches
- Draft or assist in the drafting of relevant SOPs/P&Ps;, and in their yearly review
- Assist in the overall management of vendors and the vendor process, by participating in vendor management related activities like vendor review meetings, invoice reviews, etc.
- Help define, communicate, implement and monitor all administrative Service Level Agreements (SLA's) including reporting, as required
- Monitor administrative adherence to corporate and departmental policies, standards and procedures
- Maintain the databases for access cards and activate and distribute new cards
- Maintain preventative maintenance schedules and contracts and propose additional programs as required
- Rotating on-call support for after-hours emergency calls at branches and corporate offices is a requirement of this position
- Other duties as assigned

- Provide back-up support for Receptionist, Mail Room, Office Ambassador in the St Catharines and Toronto Corporate Offices

- Ensure all supplies in office are fully stocked and ordered as required including print areas.
- All Corporate Office kitchen areas are maintained by:
- Loading/unloading dishwashers at least twice per day (more if volume requires)
- Each kitchen is to be fully stocked with dishware, silverware, paper products, coffee, tea, hot chocolate, etc.

📌 Facilities Coordinator (Toronto)
🏢 Meridian OneCap Credit
📍 Toronto