Streamline HD is looking for a Service Advisor / Customer Relations Professional.
Are you a natural people person with a passion for relationship building? We want to meet you!
We are looking for more than someone to answer the phone. We want someone who genuinely enjoys connecting with people, takes pride in delivering an exceptional experience and gets excited at the thought of growing and building the company with us.
The Service Advisor / Customer Relations professional supports customers throughout the repair process, from understanding service needs to reviewing recommended work. This role combines customer service and sales skills to help customers make informed decisions and keep service interactions organized.
Responsibilities
- Build and maintain relationships with our customers. Enthusiastic and fun relationships are welcome!
- Welcome customers, listen to their concerns, and explain repair recommendations and service options in clear, approachable language.
- Coordinate customer updates and repair information with service colleagues, helping ensure expectations and next steps are understood.
- Discuss relevant services and use appropriate upselling to present options that address customer needs.
- Process payments and maintain accurate service and cash-handling records.
- Represent Streamline with professionalism, enthusiasm, and a positive attitude.
Relevant Skills
Required: Clear customer service communication, patience, accurate recordkeeping, basic computer skills, and the ability to explain service options and handle payments carefully. These capabilities support smooth interactions and reliable coordination throughout the repair process. Preferred: Dealership experience, mechanic shop experience, mechanical knowledge, commercial repair familiarity, sales, and upselling skills. Your impact: Customers receive clear guidance, while colleagues benefit from accurate information and coordinated service updates.
Pay: $40,500.00-$89,900.00 per year
Advantages:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Vision care