Why Paragon?

Paragon Security, Canada’s largest family-owned security company, is uniquely designed to ensure our guards succeed. Your success is our success.

Are you looking for a career in the security industry? A steppingstone into the world of policing? A place to call home while you upgrade your education? Be a part of a winning team, click Apply Now and join the Paragon family today!

Benefits:

- Competitive pay
- Career advancement opportunities
- Continuous support from a Career Centre representative to ensure success
- Life, Medical, Dental and Vision Insurance
- Company wide Recognition Program
- Overtime Pay

Position Overview:

We are seeking a professional, detail-oriented, and experienced Control Room Shift Supervisor to join our security operations team in a commercial office environment.

The Control Room Shift Supervisor plays a critical role in maintaining the safety and security of the property by monitoring security systems, coordinating incident responses, managing emergency communications, and supporting daily security operations.

As the central communications and coordination hub, you will work closely with security personnel, supervisors, Ministry representatives, emergency responders, and other authorized stakeholders to ensure incidents are handled efficiently and professionally.

The ideal candidate has previous experience in a security operations centre or control room, strong technical skills, excellent communication abilities, and the ability to remain calm and focused in a fast-paced environment.

Role & Responsibilities:

- Security Monitoring & Response: Monitor CCTV, access control, intrusion detection, fire alarms, intercoms, and other security systems. Investigate alarms, respond to alerts, identify security concerns, and escalate incidents or system failures as required.
- Incident Coordination & Dispatch: Receive, assess, coordinate, and track security incidents and service requests. Dispatch security personnel, monitor response activities,



and maintain communication with security teams, Ministry representatives, emergency responders, and other stakeholders.
- Access Control & Surveillance: Monitor access points, investigate unauthorized access attempts, process access requests in accordance with site procedures, and operate CCTV systems. Retrieve and safeguard authorized surveillance footage for investigations.
- Emergency Communications: Serve as the central communications point during emergencies. Coordinate notifications, contact emergency services when required, and maintain effective communication with responding personnel and designated stakeholders.
- Reporting & Documentation: Maintain accurate operational logs and prepare Daily Activity Reports, Incident Reports, Shift Reports, and other required documentation in a timely and professional manner.
- Systems & Equipment Management: Conduct routine security system checks, monitor equipment performance, report faults and outages, and coordinate service requests and corrective actions. Support emergency exercises and drills.
- Key & Asset Control: Maintain accountability for security keys, access credentials, alarm codes, and other controlled assets, ensuring all issuance, returns, and transfers are properly documented.
- Health, Safety & Emergency Preparedness: Monitor life-safety systems, follow established emergency procedures, respond to fire and other emergency alarms, report hazards, and support site emergency preparedness activities.

Minimum Requirements:

- Valid Ontario Security Guard Licence in good standing.
- Minimum five (5)



years of residency in Canada to meet applicable security clearance requirements.
- Previous experience working in a Security Operations Centre (SOC), security control room, or similar monitoring environment.
- Hands-on experience with CCURE 9000 and Genetec security systems.
- Previous experience supporting security operations in a commercial office environment.
- Strong verbal and written communication skills.
- Excellent attention to detail and the ability to maintain accurate operational records.
- Ability to multitask, prioritize competing demands, and remain composed during high-pressure situations.
- Strong judgment, problem-solving skills, and the ability to follow established security and emergency procedures.
- Demonstrated professionalism and the ability to handle confidential and sensitive information.

This job posting is for an existing vacancy.

Not qualified for this position? Please return to our company’s Indeed profile and apply to another role!

https://ca.indeed.com/cmp/Paragon-Security-1/jobs

"Paragon Security is committed to creating a diverse, inclusive setting and is proud to be an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request and all reasonable measures will be taken to accommodate the needs of the applicant through the interview process and while employed."

Pay: From $22.75 per hour

Advantages:

- Dental care
- Extended health care
- Life insurance
- Vision care

Application question(s):

- Do you have experience working with CCURE 9000 or Genetec?
- Do you have five (5) years of residency in Canada for Security Clearance purposes?
- Can you work various shift schedules including days, afternoons, overnights, and weekends?

Experience:

- Security Operation Centre or Control Room: 2 years (preferred)

Licence/Certification:

- Ontario Security Guard Licence (required)

Work Location: In person

📌 Control Room Shift Supervisor – Corporate Security (Old Toronto)
🏢 Paragon Security
📍 Old Toronto