Organization: Encorp Pacific (Canada)

Location: Langley, BC

Job Title: Return-It Associate

Position Type: Permanent Full time

About Us

Encorp Pacific (Canada), better known as Return-It, is a British Columbia based federally incorporated, not-for-profit, product stewardship corporation with beverage container management as our core business. Our mandate is to develop, manage and improve systems to recover used packaging and end-of-life products from consumers and ensure that they are properly recycled and not land-filled or incinerated. Encorp's evolving collection network consists of 180+ Return-It collection locations across BC.

Job Overview

Encorp is seeking a dynamic and dedicated individual to join our team as a Return-It Associate. This is an excellent chance for someone who enjoys working with people, values environmental sustainability, and is looking to build new skills in a supportive environment. In this role, you will assist customers, process container returns, operate recycling equipment, and help ensure the smooth day-to-day operation of the Return-It collection facility.

Key Responsibilities

Operations

- Daily operations of the Return-It collection facility, including inspection of containers for compliance with recycling program guidelines (e.g., ensuring they are eligible for deposit refunds).
- Ensure efficient and accurate processing of beverage container returns through RVMs and automated equipment.
- Utilize cash handling operational procedures, operate customer deposit return transactions using Encorp's proprietary point-of-return (POR) system, and ensure accurate daily cash reconciliation.




- Prepare and submit end-of-day financial reports from the POR system to the Finance team.
- Monitor beverage container collection levels and back of house storage capacity and coordinate inventory levels and shipments with Encorp transporters to meet customer demand.
- Adhere to established safety procedures: Take proactive measures to identify and mitigate potential hazards, ensuring the workplace is safe for all employees and customers.
- Adhere to health and safety protocols: Follow established Health and Safety programs and procedures for all employees.
- Adhere to all company policies and procedures.
- Suggest process improvements.

Customer Service

- Provide a high level of customer service to Return-It customers, providing assistance and information to customers regarding the deposit return process.
- Address customer inquiries, concerns, and feedback promptly and professionally.
- Inform customers about the environmental benefits of recycling and the deposit return system.
- Ensure awareness and commitment to regulations, procedures or policies that impact customers so that you can provide accurate and timely information to encourage repeat behaviour.

Equipment Operations

- Become proficient in the day-to-day operation and maintenance of RVMs and automated sorting equipment used in the beverage container deposit return process.




- Ensure adherence to the regular and preventative maintenance procedures for all equipment in use at the facility.
- Coordinate with technical support for any equipment-related issues and ensure timely resolution and elevate to a manager as needed.
- Utilize pallet jacks or other equipment to move material from automation equipment to storage area and to ready material for collection by transporters.

*Duties and responsibilities may evolve based on business needs.

Qualifications

- Previous retail or customer service experience is an asset; we are looking for someone with a positive attitude and a willingness to learn.
- Strong organizational and multitasking skills.
- Excellent interpersonal and communication skills.
- Ability to learn and operate the daily use of RVMs and automated sorting equipment.
- Ability to lift and move materials.
- Knowledge and passion for environmental sustainability practices are a plus.
- Must be bondable.

Education & Experience

- High school diploma or equivalent.
- Previous experience in a retail chain/franchise environment is an asset.
- Knowledge or experience of EPR or alternative recycling programs is an asset.
- Strong attention to detail and ability to work efficiently in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Verbal and written communication in English.

Compensation:

- $20.00 per hour

Work Schedule

- 40 hours a week
- Sunday – Thursday 10am – 6pm

Benefits

- Comprehensive health, dental, and vision perks
- Company-matched RRSP contributions
- Three weeks of annual vacation
- Annual Health & Fitn

📌 Return-It Associate (Langley)
🏢 Encorp Pacific Canada
📍 Langley