Procurement operations leadership meets sourcing expertise in this hybrid Toronto position. Oversee compliant, customer-focused services supporting North America. As Manager, Transaction Operations at Manulife, you will lead transactional procurement delivery and coordinate the MGS offshore delivery team. The role combines stakeholder management, supplier engagements, sourcing, contracting, and process improvement. You will monitor performance, support commercial reviews, and ensure procurement governance. Key Responsibilities:





Oversee transactional procurement services supporting North America Coordinate daily activities with MGS offshore delivery teams Manage stakeholder escalations and procurement inquiries Lead sourcing initiatives and supplier engagements Monitor KPIs, service levels, compliance, and cycle times Requirements:

Five or more years of procurement or related experience Experience managing supplier engagements and procurement transactions Understanding of sourcing, contracting, governance, and supplier management Shared services or offshore delivery model experience Bachelor's degree or equivalent experience Lead Manulife procurement operations through stakeholder engagement, sourcing, supplier management, and measurable process improvement in Toronto.

📌 Procurement Operations Manager Toronto (Winnipeg)
🏢 Manulife/John Hancock
📍 Winnipeg