Lead Capital Markets KYC operations in hybrid Toronto as a Senior Manager, guiding onboarding, reviews, outreach, and regulatory due diligence.

This contract leadership role oversees end-to-end KYC delivery and a small onshore team. You will govern approximately 200 offshore resources, manage escalations, and support a major CLM platform transformation. Success requires AML, KYC, CDD, and Client Lifecycle Management expertise.

Key Responsibilities:

- Lead end-to-end KYC operations across Capital Markets
- Oversee onboarding, refresh, CDD, and client outreach
- Lead four onshore employees and offshore resources
- Manage vendor SLAs, KPIs, quality, and productivity
- Partner across Front Office, Compliance, Risk, and Technology

Requirements:

- Five-plus years of progressive AML/KYC and CLM experience
- Robust Capital Markets or Institutional Banking experience
- Leadership across large-scale outsourced KYC operations
- Understanding of regulatory requirements and operational risk
- Fenergo or similar CLM platform experience preferred

Apply senior KYC operations leadership, Capital Markets expertise, and transformation experience to this Toronto contract assignment.

📌 Senior KYC Operations Manager Toronto
🏢 TEKsystems
📍 Toronto