Own incident response tooling at Confluent Cloud with Python, SQL, PagerDuty, and Rootly across AWS, GCP, and Azure. Work in a global follow-the-sun team. This senior engineering role sits within Cloud Architecture and Reliability - Supportability. You will manage incident workflows, build integrations, analyze operational data, and support incident commanders. Approximately 75% of the work involves engineering, with 25% focused on partnering across engineering teams. Key Responsibilities:

Configure Rootly and PagerDuty workflows, schedules, services, and severity definitions Build integrations across Jira, Confluence, Slack, and service catalogs Define consistent MTTD, MTTM, MTTR, and incident volume metrics Create dashboards, reports,



and analysis of recurring incident trends Automate data fixes and vendor API workflows to reduce toil Requirements:

Four or more years in SRE, production operations, or DevOps Hands-on administration experience with incident or on-call tooling Proficiency in Python, Go, or a similar scripting language Solid SQL, data analysis, and dashboard-building skills Experience with AWS, GCP, or Azure cloud environments Apply incident tooling, automation, cloud, and data expertise to strengthen Confluent Cloud reliability and operational response.

📌 Senior Incident Response Engineer (Winnipeg)
🏢 International Business Machines
📍 Winnipeg