Job Overview

The Business Operations & Growth Manager coordinates operational priorities and growth initiatives, helping teams work efficiently and pursue sustainable business development. This role brings together sales, project management, leadership, and process improvement to support clear execution across the organization.

Key Responsibilities

Business Operations

- Oversee daily respiratory care operations in NB and PEI.
- Manage staffing, scheduling, and service delivery.
- Improve workflows and operational efficiency.
- Monitor service quality and resolve operational issues.

Business Development

- Build relationships with physicians, hospitals, clinics, and healthcare organizations.
- Develop new contracts and referral partnerships.
- Grow existing accounts and identify new markets.
- Create and execute quarterly growth plans.

Financial Management

- Manage budgets and operating expenses.
- Monitor revenue, profit margins, and cash flow.
- Oversee billing accuracy and outstanding accounts.
- Provide monthly financial reports and forecasts.

Human Resources

- Recruit, onboard, and supervise employees.
- Manage performance, scheduling, and staff retention.
- Support training and professional development.
- Build a positive and accountable workplace culture.

Client Relations

- Maintain solid relationships with clients and referral partners.
- Address complaints and service concerns.
- Monitor client satisfaction.
- Support contract renewals and business retention.





Compliance & Quality

- Ensure operations follow provincial healthcare requirements.
- Monitor licensing, credentials, and required documentation.
- Coordinate quality and patient safety matters with clinical leadership.
- Maintain accurate records and support audits.

Performance Expectations

First 30 Days: Assess current operations, financial performance, staffing, and business opportunities.

First 60 Days: Implement operational improvements and develop a qualified business development pipeline.

First 90 Days: Demonstrate measurable operational improvements, pursue new contracts, and present a 12-month growth plan.

Ideal Candidate

We are looking for a business-minded leader with at least five years of management, operations, or business development experience. Healthcare experience is preferred.

The successful candidate must demonstrate financial discipline, strong leadership, and the ability to grow a service-based business independently.

Our goal is to strengthen MRC's existing operations while building a profitable and growing respiratory care business across Atlantic Canada.

Pay: $65,000.00-$100,000.00 per year

Benefits:

- On-site parking
- Profit sharing
- Work from home

Ability to commute/relocate:

- Summerside, PE: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Management: 5 years (preferred)

Work Location: Hybrid remote in Summerside, PE

📌 Business Operations & Growth Manager (Summerside)
🏢 Maritime Respiratory Care
📍 Summerside