ROLE OVERVIEW

The Sales Associate provides friendly, approachable customer service, with a primary focus on special-order flooring and support for Kitchen & Bath projects. We are looking for someone who is eager to learn, enjoys helping people and takes pride in getting the details right. Previous flooring, retail sales or Kitchen & Bath experience is an asset, but is not required. Training and ongoing support will be provided to help the successful candidate build product knowledge, sales skills and confidence in the role.

WHAT WE ARE LOOKING FOR

- A positive attitude, a willingness to learn and an interest in helping customers with their projects.
- Strong communication, organization and attention-to-detail skills, with a dependable, team-oriented approach.
- Comfort using computers and learning new systems; training will be provided on relevant products, processes and software.

CUSTOMER SERVICE & SALES

- Provide prompt, courteous and qualified service in person and by telephone, using product knowledge and effective selling skills to assist customers.
- Explain product options, features, benefits and suitable alternatives, including general application and installation information as appropriate.
- Prepare accurate quotations, process customer orders and follow up with customers on outstanding quotes and orders.

FLOORING, KITCHEN & BATH PROJECT SUPPORT

- Support special-order flooring sales, including product selection, specifications,



pricing and order coordination.
- Assist with Kitchen & Bath consultations and prepare visual layouts and designs using 20/20 kitchen design software, where applicable.
- Coordinate with the Sales Associate on Kitchen & Bath sales and related project details.
- Confirm product specifications and order details with customers before orders are placed.
- SUPPLIERS, ORDERS & DELIVERIES
- Source products and communicate with suppliers to confirm availability, pricing, lead times and delivery estimates.
- Prepare and monitor special orders, communicate changes or delays, and keep customers informed of order status.
- Coordinate deliveries with the appropriate team members.

MERCHANDISING & TEAMWORK

- Maintain the flooring department with current displays, product information, labels and pricing.
- Work with the Operations Manager on display updates, product changes and inventory-related matters.
- Stay informed about relevant products, industry trends and customer needs; share suggestions for improvements with management.
- Perform other related duties as assigned.

Pay: $20.00-$26.00 per hour

Expected hours: 35.0 – 45.0 per week

Benefits:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Store discount

Work Location: In person

📌 Sales Associate – Flooring, Kitchen & Bath (Earlton)
🏢 Gerber Timber Mart
📍 Earlton