Remote: Hybrid

Join MutualONE and Help Shape Exceptional Customer ExperiencesAt MutualONE, we're more than an insurance company. We're a people-first organization committed to protecting what matters most to our customers, communities, and employees. We're seeking a motivated, customer-focused qualified who thrives in a collaborative environment and is excited to build a meaningful career in the insurance industry.As a Licensed Customer Service Representative (CSR), you'll play a key role in supporting our Agency Team and delivering exceptional service to our policyholders. Working alongside experienced Agents and Underwriters, you'll gain exposure to multiple lines of insurance while developing valuable industry expertise and advancing your career.If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.ONE Company, ONE Team, ONE Culture, ONE Insurance Solution for our Member's Needs!MutualONE has Agents and Independent Insurance Brokers, with business throughout Southwestern Ontario, serviced from office locations in Ilderton ON and Seaforth ON.If you're passionate about helping people, enjoy working in a fast-paced environment, and take pride in delivering outstanding customer experiences, we'd love to hear from you.What You'll DoDeliver exceptional customer service by responding to inquiries and assisting with policy changes, coverage explanations, and insurance solutionsConduct Personal Lines renewal reviews, including generating Insurance-to-Value (ITV)



calculationsMonitor and manage policy expiry lists to ensure timely and accurate renewalsPrepare Commercial and Farm renewal packages for assigned AgentsPartner closely with Agents to provide proactive support and enhance the customer experienceGenerate proofs of insurance, including Certificates of Insurance, Liability Slips, and BindersMaintain accurate records and documentation while following established workflows and best practicesUpdate claims closing notices within our agency management systemProvide support to our Corporate Services Administration Team as neededContribute to a positive, inclusive, and collaborative workplace culture by living the MutualONE values every dayTravel is required in this roleWhat You'll BringMinimum one year of insurance industry experienceOTL General Insurance Agent License or RIBO License (with willingness to transition to OTL licensing if required)Valid Ontario Driver's LicenseCollege diploma in Business Administration, Insurance, or a related fieldPassion for delivering exceptional customer service and building strong customer relationshipsStrong communication, organizational, and time-management skillsExcellent attention to detail and ability to prioritize multiple responsibilitiesExperience with Applied Epic or other brokerage management systems is considered an assetAbility to work both independently and collaboratively within a team environmentA growth mindset and desire to continuously learn and develop professionallyA commitment to showing relentless respect, kindness,



and empathy in all you doMust possess a valid driver's licenseCriminal Record Check will be requiredWhy MutualONE?At MutualONE, we believe great people deserve a great workplace. That's why we offer:Flexible hybrid work arrangements that support work-life balanceCompetitive compensation and comprehensive benefits packageProfessional development, licensing support, and ongoing learning opportunitiesClear pathways for career growth and advancementA collaborative, supportive team environment where your contributions are valuedA culture that prioritizes employee well-being, respect, diversity, and community involvementReady to Build Your Future with MutualONE?If you're looking for a rewarding career with an organization that values people, relationships, and continuous growth, we'd love to hear from you.ACCESSIBILITY STATEMENT (AODA IN ONTARIO)MutualONE is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only).As such, MutualONE will make accommodations available to applicants with disabilities upon request during the recruitment process.HUMAN RIGHTS STATEMENTMutualONE strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, MutualONE will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.

📌 Licensed Customer Service Representative (Huron East)
🏢 MutualOne Bank
📍 Huron East