Lead enterprise customer success at Cambio through strategic relationship management, onboarding, and quantitative sustainability reporting. This hybrid role requires two to three in-person collaboration days weekly.

As Customer Success Lead, you will build and head Cambio’s customer success program for enterprise real estate customers. You will oversee customer journeys, guide adoption, and address customer needs. The work combines team leadership, data quality assurance, reporting integration, and customer advocacy.

Key Responsibilities:

- Own enterprise customer relationships and end-to-end platform experiences
- Lead customer success and data quality assurance teams
- Manage onboarding, training, adoption, and onboarding improvements
- Support GRESB, TCFD,



and CDP reporting processes
- Drive retention, NPS, renewals, and account growth

Requirements:

- Five-plus years in customer success or account management
- Two-plus years supporting climate or sustainability reporting
- Real estate, buildings, or energy experience
- Robust quantitative, communication, and relationship management skills
- Authorization to work in the United States or Canada

Bring customer leadership, analytical rigor, and sustainability reporting expertise to Cambio’s enterprise real estate customers.

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📌 Enterprise Customer Success Lead (Kitchener)
🏢 Cambio AI
📍 Kitchener