Lead service operations through project planning, customer communication, and team coordination across lifting services for local and regional customers.

Reporting to the General Manager, the Service Manager directs all aspects of the service group. The work spans service technicians, dispatchers, customer service representatives, Engineering, Production, suppliers, and the fabrication shop. It also includes commercial relationships, quotations, project evaluations, and sales support.

Key Responsibilities:

- Plan and lead service delivery for local and regional customers
- Oversee technicians, dispatchers, and customer service representatives
- Coordinate major projects with Engineering and Production
- Manage schedules, risks, costs, budgets, and outstanding issues




- Manage service vehicles and support sales activities

Requirements:

- Ability to direct all aspects of a service group
- Experience managing multiple projects with competing deadlines
- Capability to maintain commercial customer relationships
- Ability to review quotations and participate in evaluations
- Ability to estimate materials and submit proposals

Apply service leadership, project coordination, customer communication, and commercial management across a demanding lifting-services setting.

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📌 Service Operations Manager (Canada)
🏢 Reel
📍 Canada