Shape Acumatica’s technical support performance through coaching, cross-functional collaboration, and advanced customer issue resolution.

The Manager, Application Support develops Support Engineers and strengthens operational excellence across the Application Support organization. Approximately 30% of the position provides advanced technical assistance to customers and partners. Success requires communication, mentoring, analytical troubleshooting, and collaboration across departments.

Experience with Acumatica ERP is preferred.

Key Responsibilities

Foster a collaborative, customer-focused support culture

Interview, hire, onboard, and retain support professionals

Ensure cases meet service-level and satisfaction objectives





Monitor performance metrics and implement improvements

Maintain expertise in Acumatica products and technologies

Requirements

Bachelor's degree in information technology or related discipline

Five-plus years with ERP or enterprise business software

Three-plus years leading technical support or customer teams

Solid leadership, coaching, and mentoring capabilities

Ability to work independently and across departments

Lead Acumatica support professionals with technical depth, coaching strength, and commitment to effective customer issue resolution.

📌 Acumatica Technical Support Manager (Winnipeg)
🏢 Acumatica
📍 Winnipeg