Urgently hiring – immediate start available.

About Us The Story Isn’t Over Inc. (TSIO) is a multi-therapist psychotherapy clinic in Bolton, offering in-person and online therapy for individuals, couples, teens, children, and families. Since 2019, we’ve built a warm, skilled practice where clients feel welcomed from the very first contact. We’re looking for an organized, friendly administrator to help keep the clinic running smoothly.

What You’ll Do

- Greet clients and manage the front desk with warmth and discretion
- Answer phones, emails, and online inquiries, and direct them to the right person
- Book, reschedule, and confirm appointments in our practice management system (Jane)
- Process payments, issue receipts, and handle insurance direct billing
- Maintain accurate, confidential client records in line with privacy legislation (PHIPA)
- Support therapists with scheduling, forms, and day-to-day admin needs
- Keep shared documents and files organized (Microsoft 365 / SharePoint)
- Assist with general office tasks, supplies, and clinic upkeep
- Support other administrative projects as needed

What We’re Looking For

- 1–2+ years of administrative, reception, or customer service experience (healthcare or clinic setting is an asset)
- Excellent communication skills, in person, by phone, and in writing
- A calm, compassionate manner with people who may be going through a hard time
- Strong organization and attention to detail; able to juggle multiple tasks




- Comfortable with technology: Microsoft 365, email, and scheduling software
- Experience with Jane App or insurance billing is a strong asset
- Commitment to confidentiality and professionalism

What We Offer

- Stable full-time, weekday hours with no evenings or weekends
- A supportive, team-oriented clinic environment
- Paid training on our systems
- Benefits, paid vacation, sick days, parking

Also Hiring: Part-Time Evening & Weekend Admin We’re also looking for part-time administrative support for weekday evenings (4:30–7:30 p.m.) and weekends [weekend hours, e.g., Saturdays 9 a.m.–4 p.m.]. The duties are similar to those above. This role suits students, people looking for a second job, or anyone wanting flexible part time hours. If you’re interested in the part-time role instead of (or as well as) the full-time position, please say so in your cover letter.

How to Apply

We’re looking to fill this role quickly. Please apply by Monday, November 16, 2026. Applications are reviewed as they come in, and we may begin interviewing before the deadline, so early applications are encouraged.

Submit your resume and a short cover letter telling us why you’d be a good fit for a mental health clinic. Only candidates selected for an interview will be contacted.

Pay: $20.00-$24.00 per hour

Expected hours: 37.5 per week

Benefits

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Administrative Assisstant (Bolton)
🏢 The Story Isn't Over
📍 Bolton