We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase

You have worked for several years as a consultant or in other similar roles before and understand the value of nurturing client relationships

This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform

Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into Staffbase

Lead new Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases

Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs

Clearly communicate implementation status, issues, risks, and effort

Build and sustain in-depth product knowledge regarding our core products

Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations

Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training





Establish and oversee the customer’s initial adoption, training, and development of best practices to build a solid foundation before and during the initial rollout

Troubleshoot and triage customer issues during implementation

Work with Sales to scope, estimate, and write Statements of Work for new projects

Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture, as well as identifying future growth and expansion opportunities with existing customers

Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers

Passion for cloud technologiesProfessional fluency in Spanish is required for this role2-5 years of consulting experience2-5 years of client-facing experienceProject management experienceSeveral years of experience working on enterprise-scale deploymentsFamiliarity with implementing Software-as-a-Service solutionsSelf-motivated team player ready to embrace a fast-paced, high-growth environmentStrong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertiseNice to have: comms background

📌 Advanced Implementation Consultant (Montreal)
🏢 Staffbase
📍 Montreal