Elevate your IT career as a Senior Support Analyst at Anchor in Saskatchewan. This role focuses on troubleshooting complex issues and mentoring junior technicians while ensuring client satisfaction.

Anchor, a leader in the IT sector, is seeking a Senior Support Analyst to provide advanced technical solutions. You'll utilize your extensive knowledge of systems and applications to diagnose problems, assist Tier 1 techs, and drive customer satisfaction. This role requires a dedication to both technical excellence and a strong service orientation.

Key Responsibilities:



• Provide advanced technical support for escalated issues • Troubleshoot and resolve complex network and application problems • Maintain and optimize IT infrastructure including servers and workstations • Document tickets and create technical documentation • Mentor Tier 1 technicians and provide training

Requirements: • Post-secondary degree in IT or related field • 5+ years of IT experience, 3+ in Tier 2 support • Knowledge of Windows Server, Active Directory, and Office 365 • Solid customer service skills and problem-solving attitude • Relevant IT certifications preferred

Contribute your expertise in a rewarding environment focused on technical support and client satisfaction at Anchor.

📌 Advanced Technical Support Analyst at Anchor (Winnipeg)
🏢 Anchor Managed Solutions
📍 Winnipeg