Design Amazon Connect solutions remotely across Canada using IVR, AWS Lambda, and cloud-native development. Support enterprise-scale customer engagement environments.

Capgemini Engineering seeks an AWS Connect Engineer with strong hands-on experience delivering secure, scalable, highly available contact centers. You will collaborate with stakeholders, architects, and development teams to translate requirements into production-ready solutions. The work includes Amazon Connect, Amazon Lex, Salesforce Service Cloud Voice, REST and SOAP APIs, and serverless applications.

Key Responsibilities

Configure Amazon Connect contact flows, queues, routing profiles, and callbacks

Develop integrations using Lambda, Lex, DynamoDB, and APIs

Integrate Salesforce Service Cloud Voice and CRM platforms





Implement CloudFormation, CI/CD pipelines, monitoring, and alerting

Troubleshoot production issues and perform root cause analysis

Requirements

Seven-plus years in cloud-based contact center technologies

Hands-on expertise with Amazon Connect and IVR design

Experience with Python or JavaScript development

Knowledge of CloudWatch, SNS, CloudFormation, and AWS security

Solid communication and stakeholder management skills

Apply Amazon Connect, serverless, Salesforce, and cloud operations expertise to enterprise contact center delivery at Capgemini Engineering.

📌 Amazon Connect Cloud Engineer (Winnipeg)
🏢 Capgemini Engineering
📍 Winnipeg