Build Amazon Connect solutions at Genpact using AWS Lambda and APIs while supporting the client’s transformation initiative independently.

Eastern

Time overlap is required.

This experienced, hands-on developer designs and delivers end-to-end contact-center solutions. The work includes Amazon Connect, Contact Flows, IVR, AWS services, APIs, and enterprise integrations. You will configure, develop, test, troubleshoot, and maintain production solutions with limited supervision.

Key Responsibilities

Design and maintain end-to-end Amazon Connect contact-center solutions

Build Amazon Connect Contact Flows and IVR journeys

Develop AWS Lambda and API integrations with backend systems

Customize agent desktop and customer-experience capabilities





Resolve technical issues through end-to-end ownership

Requirements

Robust hands-on Amazon Connect implementation experience

Experience with Contact Flows, IVR, AWS Lambda, and APIs

Experience integrating AWS services with enterprise applications

Experience with migrations and production implementations

Eastern Time working-hours overlap and approved delivery location

Apply Amazon Connect, AWS Lambda, API integration, and troubleshooting expertise to Genpact’s enterprise transformation work.

📌 Amazon Connect Developer AWS Integrations (Winnipeg)
🏢 Genpact
📍 Winnipeg