L&M; Taylor Soccer is a family run store that has been in business for over 30 years. We strive to be a staple in the soccer and rugby communities, offering just about everything for the fan or the player.

Job Summary:

We are seeking a motivated and organized individual to help manage the daily operations of our soccer specialty retail store. You will work alongside the current Store Manager, sharing responsibility for key areas such as customer service, inventory management, merchandising, and staff coordination. While both managers will contribute to all aspects of the store’s operations, the current manager will maintain a stronger focus on e-commerce and teamwear orders, allowing you to take a lead role in ensuring the retail space runs smoothly and efficiently.

Responsibilities of the position:

Customer Service & Sales Support

- Provide personalized service by fitting customers for soccer boots and recommending appropriate footwear based on individual needs, playing style, and playing surface.
- Assist customers in locating merchandise and making informed purchasing decisions.
- Ensure all team members consistently deliver exceptional customer service, including expert boot fittings and tailored product recommendations.
- Step in to handle escalated customer interactions, complex inquiries, or complaints to ensure positive outcomes.
- Lead by example on the sales floor by demonstrating effective selling techniques and product knowledge.

Store Operations & Task Delegation

- Assign and oversee daily tasks to ensure the store remains clean, organized,



and customer-ready; this includes cleaning duties, stock management, and merchandising updates.
- Supervise the operation of the POS system, ensuring all cash, credit, and refund transactions are processed accurately and in compliance with store policies.
- Lead the team during deliveries by coordinating the efficient unpacking, processing, and placement of merchandise—both in the stockroom and on the sales floor.
- Represent the store with professionalism and expertise, staying current on soccer industry trends, gear innovations, and seasonal product updates.

Desired Skills and Experience

- Minimum 1 year experience in retail
- Minimum 1 year experience in customer service
- Minimum 1 year experience in a management, supervisory, or team lead role.
- Solid leadership and team development skills with the ability to delegate and manage workload effectively.
- Passion for soccer and familiarity with soccer gear (cleats, apparel, equipment) is highly desirable but not required.
- Excellent communication, organizational, and problem-solving abilities.
- Proficient in POS systems, basic reporting, and inventory processes.

About the Position

- 34 hours one week, 46 second week
- 1 full weekday off every week and 1 half day every week, and every other weekend off.
- Health benefits after 3 months

Job Types: Full-time, Permanent Pay: $21.50 per hour

Benefits

- Dental care
- Store discount
- Vision care

Experience:
- Retail sales: 1 year (required)
- Retail management: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

📌 Assistant Store Manager (Toronto)
🏢 Lu0026M Taylor Soccer
📍 Toronto