Are you energetic, outgoing, and passionate about creating unforgettable moments? We are looking for an Assistant Store Manager to become part of the team at our Escape Room.

What We Are Looking For:

We are a single-location, independent escape room looking for an operational leader who treats this business as their own. You aren't just looking to punch a clock; you take pride in a flawlessly run shift. You will be the face of the business when the owner is off-site, managing a tight-knit team of staff, ensuring world-class customer experiences, and keeping our immersive rooms in perfect working order.

Core Responsibilities:

- Guide the Game Adventure: Lead immersive game sessions. Track gameplay in real-time, offer clever hints when players need a nudge, and execute quick, accurate room resets between groups.
- Total Shift Ownership: Handle opening, closing, cash reconciliation, and POS management. Ensure the venue remains spotless, highly organized, and ready for guests at all times.
- Customer Support & Bookings: Greet every visitor with warmth and enthusiasm, setting a positive tone the moment they walk through our doors. Handle incoming phone calls and manage email inquiries to schedule games and resolve reservations.
- Staff Coordination: Keep the team punctual, motivated,



and adhering to strict room-reset guidelines. Direct and delegate tasks to the Game Master team during peak booking times, ensuring staff are consistently completing daily and weekly checklists.
- End-to-End Event Management: Take total ownership of the venue's event calendar, ensuring that private birthday parties and high-value corporate team building events are executed flawlessly from guest arrival to guest departure.

Qualifications& Requirements:

- Commanding Presence & Public Speaking: Comfortable speaking in front of large groups, delivering rules clearly, commanding a room, and matching the high energy or theme of the games.
- Leadership or Shift Lead Experience: Minimum 1-2 years of experience leading teams or supervising shifts in retail, hospitality or entertainment environments.
- Basic Technical Aptitude: Comfortable learning booking software, and performing basic troubleshooting and fixing mechanical game props when needed.
- Schedule Availability: Must be available to work full time hours across weekends, late evenings, and holiday periods when our venue is busiest.

Pay: $41,600.00 per year

Benefits

- Flexible schedule
- On-site parking
- Paid time off
- Store discount

Work Location: In person

📌 Assistant Store Manager (Mississauga)
🏢 Twisted Escape Room
📍 Mississauga