Own BoxTop customer accounts at Descartes, using customer data, consultative selling, and technical understanding to improve retention and growth.
This Customer Success
Manager supports freight forwarding customers throughout adoption, account management, and expansion. You will become a trusted advisor to operational, management, and executive stakeholders while helping customers address operational, training, and technical gaps. The position requires customer-facing experience, solid commercial judgment, and knowledge of freight forwarding processes.
Key Responsibilities
- Manage customer portfolios and support renewals and expansion
- Analyze customer health, objectives, issues, and potential risks
- Deliver regular business reviews for customer stakeholders
- Develop expertise in the BoxTop platform and customer operations
- Recommend practical solutions for configurations and technical gaps Requirements:
- Three or more years in Customer Success or Account Management
- Deep understanding of freight forwarding office operations
- Confident use of customer and commercial data
- Strong consultative selling and relationship-building capabilities
- Boxtop or similar Freight Management Systems experience preferred Bring account management discipline and freight forwarding knowledge to strengthen BoxTop adoption, retention, and expansion for Descartes customers.