This position will oversee the Field Service operations for their assigned branch through the effective supervision and direction of the field service technicians. The Supervisor will determine methods and courses of action through effective and effective planning, scheduling and performancemanagement to ensure that exemplary customer service is delivered.

Responsibilities

Provide robust support and communication for designated Field Service Technicians to foster employee engagement, teamwork & top performance

Oversee the daily scheduling and planning of Field Service Technicians to ensure that the workforce is adequately assigned to meet and exceed customer expectations

Serve as front line customer contact for Field Service requests, follow-up and service issues

Assist customers and Field Technicians with technical issues by phone, email and in person as needed (escalate to Technical Assistance as required)

Prepare service/repair quotes for customers as needed

Build customer relationships and resolve customer issues directly or escalated to Service Manager as required (visit customer sites as required)

Open work orders (including monthly No Charges) as required

Accurately review, approve and enter as required service reports, time sheets, work orders and parts requisitions

Monitor, review and maximize efforts to ensure appropriate levels of WIP on a daily basis and maintain timely closing/invoicing of all field jobs

Champion and maintain all safety rules and procedures

Liaise with Parts regarding parts ordering and availability to ensure timely completion of jobs

Other duties as assigned





Must have experience within the Heavy Equipment or related industry, Heavy Equipment License is preferred

3+ years Supervisory or Management experience is required, OEM experience strongly preferred

Exceptional interpersonal, coaching & leadership skills are required

High level of professionalism and ability to interact calmly while under pressure

Agile and adaptable to the changing demands of the industry

Customer and employee centric

Valid driver's license is required

Our Offer

Competitive wages

Extensive benefits with employer paid premiums starting day 1

Paid vacation starting at 3 weeks PLUS 6 dedicated family, health and wellness days

6% employer RRSP matching

$3000 annual allowance for continuing education

International training & development work opportunities for select roles*

And much more!

Liebherr Canada Ltd. is committed to provide a diverse, inclusive, safe and dignified work environment for all employees, regardless of gender, race, ethnicity, sexual orientation, disability, religion, or any other aspect of their identity.

Please note the following

We do not use AI to screen resumes. Every application is reviewed directly by a human talent acquisition specialist.

This position is for an existing vacancy.

One Passion. Many Opportunities.

The company The Liebherr Group has represented leading-edge technical products and services for more than 70 years and has proudly serviced Canadian customers directly since 1973.Liebherr-Canada Ltd. has 11 branch locations across Canada providing sales, service and product support for equipment in the construction, mining, material handling, crane, aerospace and transportation industries.

📌 Branch Supervisor - Winnipeg
🏢 Liebherr
📍 Winnipeg