Analyze operational data and global analytics as a hybrid Assistant Manager supporting Manulife’s Canada Contact Centre, Bank & Affinity.

This individual contributor role reports to the Director, Canada Contact Centre, Bank & Affinity. You will connect performance reporting, customer feedback and operational insights to leadership decisions. The position requires problem-solving, business storytelling, escalation management and cross-functional influence across Operations.

Key Responsibilities

Analyze global analytics, reporting and performance information

Identify trends, risks, customer friction and improvement opportunities

Create weekly, monthly, quarterly and ad-hoc presentations

Translate complex information into transparent leadership recommendations





Support business reviews, priorities and deeper analysis

Requirements

Strong analytical, problem-solving and operational judgment

Experience analyzing multiple information sources and developing reports

Ability to communicate insights to senior leaders

Ability to manage competing priorities independently

Bachelor’s degree or equivalent relevant experience

Apply analytical judgment, reporting expertise and business storytelling to support informed decisions across Manulife’s contact centre operations.

📌 Business Analytics Assistant Manager (Winnipeg)
🏢 Manulife
📍 Winnipeg