Chief Agents

CLINIC(S)

- Lavaltrie

Share Apply for this position PhysioExtra is currently looking for chief agents to complete its team(s) .

Reporting to the Clinical Director, the Chief Agent assists him/her in the day-to-day management of the reception area and ensures that all customer service standards are met by the team of agents under his/her supervision.

MAIN DUTIES AND RESPONSABILITIES:

- Ensure the quality of service provided by the clinic agents
- Ensure the customer experience according to the standards in place (sending reference cards, birthday email, etc.)
- Manage the CNESST/SAAQ schedules of the clients
- Administrative follow-up of CNESST/SAAQ client files (authorizations, reasoned opinions, tags, sending of reports, etc.)
- Manage the therapists' schedules according to the standards
- Manage the schedule of the agents
- Fax all authorization requests and reports, documents to physicians, etc.
- Perform secretarial duties
- Answer the phone, inform clients about services offered, schedule and confirm appointments
- Greet clients, take payments, schedule appointments according to the treatment plan issued by the health professional
- Balancing weekly transactions
- Follow-up on accounts receivable and client absence fees




- Support the clinical director in various cases

YOU LIKE TO:

- Help improve people's lives at work
- Be able to express your ideas and share your opinions
- Move upwards in a growing company that challenges you every day
- Celebrate success in different ways: Holidays, happy hour, team activities, etc.
- Be authentic with your colleagues and have fun at work
- Work in an inspiring environment
- Benefit from several employee benefits such as: insurance, RRSP, physical activity reimbursement, etc.

SKILLS AND ABILITIES

- Excellent knowledge of computer tools
- Experience in team supervision
- Strong sense of customer service
- Training or experience in customer service, an asset
- Secretarial diploma, an asset
- Excellent communication skills
- Excellent oral and written French, fluency in English an asset
- Valuable learning skills
- Enjoys working in a team environment
- Experience in the health field, an asset

I WISH TO APPLY FOR THE JOB OFFER:

Chief Agents

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📌 Chief Agents (Lavaltrie)
🏢 PhysioExtra
📍 Lavaltrie