Lead advanced end-user IT support in Toronto, using troubleshooting expertise and operational coordination for business-critical users. Support deskside and trading-floor environments.

As Chief Technical Support Analyst, End-User IT Support, you will guide daily local service delivery without formal people-management responsibilities. You will support hardware, software, Microsoft technologies, and financial applications while coordinating escalations, initiatives, and service performance. The position serves as Toronto’s accountable local lead.

Key Responsibilities

Provide advanced onsite and remote technical support

Coordinate triage, prioritization, assignments, follow-up, and workload

Drive escalations, outages, and service risks toward resolution

Lead hardware refreshes, upgrades,



and approved local projects

Record incidents and solutions in ServiceNow

Requirements

Seven to ten years supporting enterprise end-user technology

Solid hardware, software, desktop, and peripheral troubleshooting skills

Knowledge of Windows 11, Microsoft 365, and Intune

Experience with Active Directory, Azure Active Directory, and Exchange

Experience supporting financial or trading applications is an asset

Apply your technical support, ServiceNow, Microsoft, and escalation expertise to stabilize Toronto’s business-critical end-user services.

📌 Chief End User IT Support Analyst (Winnipeg)
🏢 National Bank of Canada
📍 Winnipeg