Fidelity’s Strategic Account Associate role focuses on client experience improvement, relationship oversight, and change initiatives from Toronto to Mississauga.

Working flexibly in a hybrid arrangement, the associate partners with Service Delivery, Client Support, operational managers, and product leaders. You will identify learning gaps, improve processes, monitor results, and represent client needs across FCC. The role requires an organized self-starter who can manage complex tasks and difficult situations.

Key Responsibilities

Drive client service experience improvements as a change agent

Recognize client training opportunities and knowledge gaps

Review client needs with FCC departments

Oversee custom work orders and associated client requirements

Track success of improvements and client experience results

Requirements

Three years of client service or operations experience

Relevant university degree or equivalent work experience

Ability to build credibility and rapport quickly

Skilled, calm, courteous, and friendly client representation

Ability to learn FCC systems and products quickly

Apply your curiosity, service focus, and financial services expertise to improve client outcomes at Fidelity Clearing Canada.

📌 Client Experience Improvement Associate Fidelity (Winnipeg)
🏢 Fidelity International
📍 Winnipeg