KüL Mobility | Kitchener, ON | Full time | Hybrid

About KüL Mobility

At KÜL Mobility, we believe transportation should be simple, seamless, and built around the people who rely on it.

We're a growing transportation management company connecting people and businesses with reliable transportation solutions. From corporate travel and airport transfers to group transportation, events, and complex logistical needs, we work with clients and transportation partners to make getting from A to B easier.

We're building something different in the transportation industry, combining personalized service, smart technology, and strong partnerships to deliver exceptional experiences.

As we grow, we're looking for people who are organized, resourceful, customer-focused, and excited to help shape what's next.

About the Role

We're looking for a Customer Experience Specialist to join our team in Kitchener, Ontario.

In this role, you'll be an important point of contact for our clients, helping ensure a seamless experience from their first inquiry through to the completion of their transportation service.

You'll work closely with our sales, operations, and transportation partners to coordinate information, resolve challenges, maintain accurate records, and deliver the high level of service our clients expect.

The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment, communicates confidently, and takes ownership of the customer experience.

Key Responsibilities

Customer Experience & Communication

- Respond to client inquiries before, during, and after service delivery.
- Communicate professionally with prospective and existing clients across phone, email, and digital channels.




- Provide accurate information about transportation services, availability, and pricing.
- Address client concerns, troubleshoot challenges, and coordinate resolutions with internal teams.
- Collect client feedback and identify opportunities to improve the customer experience.

Sales & Administrative Support

- Maintain accurate client information, interactions, and activities within our Customer Relationship Management (CRM) system.
- Support sales activities through timely follow-ups, information sharing, and coordination.
- Track and report on relevant customer experience, sales, and marketing performance indicators.
- Prepare reports, updates, and documentation as required.
- Collaborate with team members to ensure client requests and opportunities are handled efficiently.

Operations & Process Improvement

- Coordinate with internal teams and transportation partners to support seamless service delivery.
- Maintain and update Standard Operating Procedures (SOPs) related to the client journey.
- Identify opportunities to improve workflows, communication, and operational efficiency.
- Support the implementation of new processes, systems, and technologies as the company grows.
- Contribute to a cooperative, solutions-focused team environment.

Qualifications

Required

- Secondary school diploma or equivalent.
- Minimum one year of customer service experience.




- Excellent written and verbal communication skills.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities and meet deadlines.
- Confidence using computers, digital tools, and Google Workspace.
- Strong problem-solving skills and a proactive approach to customer service.
- Ability to work independently while collaborating effectively with a team.
- Reliable, professional, and committed to delivering exceptional client experiences.

Considered an Asset

- Post-secondary education in business, communications, hospitality, or a related field.
- Experience in transportation, travel, logistics, or service-based industries.
- Experience using HubSpot or other CRM platforms.
- Familiarity with digital marketing tools, reporting, or sales processes.
- Experience supporting business-to-business (B2B) clients.

Why Join KÜL Mobility? KÜL Mobility is entering an exciting stage of growth, and we're looking for people who want to grow with us.

You'll have the opportunity to contribute to a developing brand, collaborate with a dedicated team, and help build the processes and experiences that define how we serve our clients.

We value initiative, accountability, collaboration, and people who aren't afraid to find better ways of doing things.

Ready to move with us?

If you're passionate about helping people, solving problems, and delivering exceptional customer experiences, we'd love to hear from you.

Apply today and be part of what's next for KÜL Mobility.

Job Type: Full-time

Pay: $40,000.00-$45,000.00 per year

Experience

- Customer service: 1 year (required)

Work Location: Hybrid remote in Kitchener, ON N2C 1L4

📌 Client Experience Specialist (Kitchener)
🏢 Driverseat
📍 Kitchener