Analyze customer data and reporting for Hydro One in Markham through a 16-month rotation supporting CRM and business processes. Use SAP, SharePoint, and reporting systems to inform customer experience work.

This Customer Data and Report Analyst supports the Process and Reporting Manager within Hydro One’s Customer Experience organization. The role assists with business process development, reporting, SharePoint administration, and CRM initiatives. It also involves analytical reports, forecasting, performance reporting, regulatory requirements, and data validation.

Key Responsibilities

Develop and continuously improve business processes

Gather data for planning, forecasting, and performance reports

Coordinate CRM requirements with business and Business IT





Facilitate UAT and feedback sessions before implementation

Monitor data integrity, validation, and quality assurance activities

Requirements

Four years of university education in an appropriate field

Knowledge of business administration, computer, and financial concepts

Knowledge of project management and business process methodologies

Experience preparing analytical reports, forecasts, budgets, and business plans

Over two years up to four years of relevant experience

Support Hydro One’s customer experience reporting through data analysis, CRM coordination, process improvement, and accurate business information.

📌 Customer Data Reporting Analyst (Winnipeg)
🏢 Hydro One
📍 Winnipeg