Customer energy management specialists can support Toronto Hydro customers in Toronto through account management, reporting, and program coordination. This contract role uses a hybrid model, with work from home two days weekly.

As a Customer Energy Management Associate, you will support assigned commercial, institutional, municipal, multi-residential, and residential accounts. You will help customers access Toronto Hydro programs, services, incentives, and energy management opportunities. The work combines customer relationship management, analytical reporting, project coordination, and stakeholder engagement.

You will report to the Manager, Customer Energy Management, while supporting broader customer strategies and initiatives.

Key Responsibilities

Manage customer accounts and respond to routine inquiries

Support program participation, incentives, and energy management opportunities





Coordinate engagement activities, milestones, deliverables, and action plans

Prepare customer profiles, presentations, reports, and communication materials

Analyze performance data, trends, risks, and customer insights

Requirements

Undergraduate degree in a related discipline

Minimum three years of relevant professional experience

Customer relationship management and stakeholder engagement skills

Strong organizational, analytical, and problem-solving abilities

Microsoft Office proficiency, particularly Excel, PowerPoint, and Word

Apply customer relationship management, program support, and analytical reporting skills to Toronto Hydro’s energy management portfolio in Toronto.

📌 Customer Energy Management Associate (Winnipeg)
🏢 Toronto Hydro
📍 Winnipeg