Analyze customer and product data at Porter Airlines in Toronto’s downtown office, using SQL and digital analytics to guide product decisions.

This hands-on, product-facing analyst role supports customer journey improvement, product performance, and decision-making. You will partner with Product squads and senior CX Intelligence colleagues while working with Voice of the Customer tools, digital analytics, user research, and experimentation. Your insights will help clarify priorities and improve customer experiences.

Key Responsibilities

Analyze Qualtrics, Medallia, Google Analytics, and Mixpanel data

Support user research studies and A/B tests

Develop dashboards and recurring customer experience reporting

Analyze adoption, conversion, engagement,



satisfaction, and journey metrics

Translate findings into backlog and roadmap recommendations

Requirements

Bachelor’s degree in a related field

One to three years of relevant analytics experience

Working knowledge of SQL and analytical datasets

Experience developing reports or dashboards

Solid analytical, communication, and storytelling skills

Bring SQL, customer insight, and product analytics capabilities to Porter Airlines’ customer experience intelligence team in Toronto.

📌 Customer Experience Intelligence Analyst (Winnipeg)
🏢 Porter Airlines
📍 Winnipeg