As a Customer Service representative, you’ll support customers with clear, courteous communication and help them find suitable products or solutions. You’ll use English in customer interactions and apply sound judgment to understand questions, identify needs, and provide accurate information.
Duties
- Respond to customer inquiries with professional phone etiquette and attentive, helpful service.
- Complete data entry accurately, maintain clear records, and review information to support follow-up.
- Identify customer needs, explain relevant options, and use sales and upselling approaches when appropriate.
- Communicate with multilingual customers, including in Spanish when able, and share helpful information with colleagues.
Your impact: Thoughtful,
accurate support helps customers make informed decisions and enables colleagues to follow through consistently.
Experience
Required: Clear communication, customer service skills, English proficiency, accurate data entry, and practical analysis skills to understand requests and provide appropriate responses. Preferred: Related customer service or sales experience, bilingual or multilingual communication skills, Spanish proficiency, and confidence with respectful upselling that focuses on customer needs.
Work Location: In person
📌 Customer Service (Mississauga)
🏢 MONAL KARAHI TIKKA
📍 Mississauga
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