Customer Service Representative – Food Distribution

As a Customer Service Representative (CSR) in our food distribution company, you will play a key role in maintaining robust customer relationships and ensuring accurate and timely order processing. You will be responsible for taking and confirming customer orders, proactively following up with clients, recommending products, and identifying opportunities to increase sales.

The ideal candidate is customer-focused, organized, bilingual in French and English, and comfortable working flexible hours to accommodate customer needs and business operations.

Responsibilities

- Receive and process customer orders by phone, email, and other communication channels.
- Contact customers proactively on their designated ordering days to take orders for upcoming deliveries.
- Confirm orders, quantities, pricing, product availability, and delivery details with customers.
- Follow up with customers regarding pending orders, missing information, product substitutions, and special requests.
- Build and maintain strong relationships with customers through professional and consistent communication.
- Identify opportunities to upsell and cross-sell products, introduce new items, and promote special offers.
- Provide product information, recommendations, and assistance with customer inquiries.
- Maintain accurate customer information, order details, and communication records in the company's systems.
- Coordinate with internal departments, including sales, warehouse, and delivery teams, to ensure orders are handled efficiently.
- Address customer concerns and resolve issues in a timely and professional manner.




- Adapt to changing customer needs and business priorities while maintaining a high level of service.

Qualifications & Skills

Required:

- Fluently bilingual in French and English, both spoken and written.
- Excellent telephone etiquette and communication skills.
- Strong customer service and relationship-building abilities.
- Accurate data entry and strong attention to detail.
- Ability to multitask, prioritize, and work efficiently in a fast-paced environment.
- Strong organizational, problem-solving, and follow-up skills.
- Sales-oriented mindset with the ability to identify upselling opportunities.
- Comfortable making outbound calls and handling incoming customer inquiries.
- Flexibility to work varying schedules, including daytime, evening, and weekend shifts.

Preferred:

- Previous experience in customer service, order processing, or inside sales.
- Experience in the food distribution or food service industry.
- Familiarity with ERP or order management systems.
- Knowledge of food products and the restaurant or food service industry.

Work Schedule Flexible scheduling is required to support customer ordering cycles and operational needs. Availability for daytime, evening, and weekend shifts is essential.

What We Are Looking For

We are looking for a dependable, proactive, and customer-oriented individual who understands the importance of accurate order taking, timely follow-ups, and building lasting customer relationships. The successful candidate will combine excellent customer service skills with a commercial mindset to help support customer satisfaction and business growth.

Pay: $50,000.00-$60,000.00 per year

Benefits

- Casual dress
- On-site parking

Experience:
- Customer service: 3 years (preferred)

Work Location: In person

📌 Customer Service Representative (Saint-Laurent)
🏢 Damen Service Alimentaire
📍 Saint-Laurent