Support Fortinet cybersecurity customers through network troubleshooting, system analysis, and clear technical communication across complex cases.

This Technical Support Specialist role focuses on FortiSASE within Fortinet’s Technical Assistance Center team. You will investigate configurations and customer systems, use documentation and release notes to identify known problems, and recommend corrective actions. The work includes customer education, environment reproduction, problem isolation, escalation management, and case closure while coordinating expectations with customers.

Key Responsibilities

Investigate FortiSASE configuration and customer system information

Consult documentation, bulletins, and release notes





Educate customers about networking and product knowledge gaps

Isolate problems and recommend potential new solutions

Lead customer management meetings for technical escalations

Requirements

Robust troubleshooting and problem-solving skills

Strong written and verbal communication skills

Knowledge of BGP, Hub-and-Spoke technology, and SDWAN

Understanding of LDAP, SAML, RADIUS, and OAuth

Experience with firewalls, IDS/IPS, VPN, or virus scanning

Bring technical investigation, networking security, and customer education skills to Fortinet’s FortiSASE support team.

📌 Cybersecurity Network Support Specialist (Winnipeg)
🏢 Perception Point
📍 Winnipeg